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International Journal for Research Trends and Innovation
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ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 10
Issue Published : 115
Article Submitted : 19482
Article Published : 8050
Total Authors : 21282
Total Reviewer : 770
Total Countries : 145
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| Paper Title: | Healthcare Service Quality measurement of Hospitals in Haryana using SERQUAL MODEL: A Empirical Study |
| Authors Name: | Dr. Monika |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_187521
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| Published Paper Id: | IJRTI2307006 |
| Published In: | Volume 8 Issue 7, July-2023 |
| DOI: | |
| Abstract: | ABSTRACT The healthcare industry in India is booming right now. Using the service quality gap approach, this article explores how people see and anticipate receiving healthcare. We also want to learn whether and how discrepancies in patients' perceptions of and expectations for service quality affect their levels of satisfaction. The questionnaire was developed using the SERVQUAL framework. Govt. Hospitals in the Jind district of Haryana have been randomly chosen to receive a sample of 200 respondents. Finding the quality gap in health care services is the primary focus of the research. Keywords:- Service quality, expectation and perception. SERVQUAL |
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| Cite Article: | "Healthcare Service Quality measurement of Hospitals in Haryana using SERQUAL MODEL: A Empirical Study", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.8, Issue 7, page no.38 - 42, July-2023, Available :http://www.ijrti.org/papers/IJRTI2307006.pdf |
| Downloads: | 000205286 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2307006
Registration ID:187521
Published In: Volume 8 Issue 7, July-2023
DOI (Digital Object Identifier):
Page No: 38 - 42 Country: Jind, Haryana, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2307006 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2307006 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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