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Impact Factor : 8.14

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Paper Title: CUSTOMER SEGMENTATION USING AGGLOMERATIVE CLUSTERING
Authors Name: Dr. M. Rajasekaran , DAMA KRISHNAMOHAN , CHITRALA GOWTHAM SAI , CHUNDURI CHETAN
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IJRTI_202099
Published Paper Id: IJRTI2504078
Published In: Volume 10 Issue 4, April-2025
DOI:
Abstract: Customer segmentation plays a crucial role in understanding consumer behavior, enabling businesses to tailor their strategies to meet specific needs and preferences. This paper explores the implementation of customer segmentation using Agglomerative Clustering, a hierarchical clustering method that groups data points based on their similarity in a bottom-up approach, forming a dendrogram to visualize the merging of clusters. By leveraging demographic and behavioral attributes such as gender, marital status, age, education level, profession, work experience, spending score, and family size, this study categorizes customers into distinct clusters, providing actionable insights for targeted marketing and personalized services. The clustering process starts by treating each data point as an individual cluster and iteratively merges the closest clusters until a predefined number of clusters remain. Agglomerative Clustering is particularly advantageous for its flexibility in accommodating varied data distributions and its ability to uncover hierarchical relationships within the dataset. To enhance accessibility and real-time interaction, the research integrates the clustering model with Gradio, a Python library designed to create user-friendly web interfaces for machine learning applications. Through the Gradio interface, users can input customer attributes directly and receive immediate cluster predictions, simplifying the deployment and usability of the model. The system not only predicts cluster membership but also provides an interpretative framework for understanding customer groups, which are labeled based on their shared characteristics to align with marketing strategies. For instance, clusters might be categorized as high-spending professionals, budget-conscious families, or young aspirational individuals, each requiring tailored engagement approaches. The model ensures accurate clustering by using the distance matrix to measure the similarity between input data and computed cluster centers, minimizing the error in classification. This integration of Agglomerative Clustering and Gradio demonstrates how machine learning and interactive tools can work synergistically to enhance decision-making processes in business.
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Cite Article: "CUSTOMER SEGMENTATION USING AGGLOMERATIVE CLUSTERING ", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 4, page no.a581-a590, April-2025, Available :http://www.ijrti.org/papers/IJRTI2504078.pdf
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ISSN: 2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publication Details: Published Paper ID: IJRTI2504078
Registration ID:202099
Published In: Volume 10 Issue 4, April-2025
DOI (Digital Object Identifier):
Page No: a581-a590
Country: 4433, tamil nadu, India
Research Area: Engineering
Publisher : IJ Publication
Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2504078
Published Paper PDF: https://www.ijrti.org/papers/IJRTI2504078
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED, Journal Starting Year (ESTD) : 2016

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