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The present study investigates the quality of work life (QWL) among employees of the Kalyana Karnataka Road Transport Corporation (KKRTC) a public sector road transport organization serving the Kalyana Karnataka region of Karnataka State, India. Drawing upon a sample of bus drivers, conductors, maintenance staff, and administrative personnel, this research aims to determine how different dimensions of QWL such as working conditions, job security, career growth opportunities, compensation, work-life balance, and organizational support impact employees’ satisfaction, well-being, and performance. Using a mixed-methods approach, data were collected through structured questionnaires and in-depth interviews. Quantitative analyses included descriptive statistics, correlation, and regression to identify which factors most strongly relate to overall QWL. Qualitative data provided richer insights into challenges specific to KKRTC, such as infrastructure deficits, irregular maintenance, unpredictable duty hours, safety hazards, and constraints on professional development. Key findings indicate that working conditions, safety, and organizational support are the strongest predictors of employees’ perceived QWL. Employees reported dissatisfaction with long and irregular working hours, inadequate rest periods, and limited training opportunities. Conversely, higher levels of job security and fair compensation were associated with higher job satisfaction. The study also finds that improvements in managerial practices, regular maintenance of buses and facilities, clearer career paths, and measures to improve work‑life balance would significantly enhance QWL. The research has important implications for KKRTC management and policy makers: to raise service quality and operational efficiency, attention must be paid not only to physical infrastructure and scheduling but also to human resource practices that promote employee well‑being. Future research could compare QWL across different regions or types of transport corporations to deepen understanding of context‑specific factors.
Keywords:
Quality of Work Life (QWL), Kalyana Karnataka, Road Transport Corporation, Employee Satisfaction, Work-Life Balance, Job Security, Working Conditions.
Cite Article:
"QUALITY OF WORK LIFE OF EMPLOYEE IN KALYAN KARNATAKA ROAD TRANSPORTATION", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 12, page no.b87-b96, December-2025, Available :http://www.ijrti.org/papers/IJRTI2512108.pdf
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2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator