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This study focuses on sentiment analysis
of Flipkart product reviews using machine learning (ML), deep
learning (DL), and transformer-based large language models
(LLMs). The objective is to classify reviews into positive, negative,
or neutral categories. In the literature, we highlighted key
challenges in the field, including limited dataset diversity, class
imbalance, and insufficient feature extraction techniques. To
address these, various models based on ML, DL, and LLMs
were implemented and evaluated using standard metrics such as
accuracy, precision, recall, and F1-score. Among the models,
RoBERTa demonstrated the highest performance (accuracy:
0.9452, F1-score: 0.95), followed closely by CNN-LSTM (accuracy:
0.9454, F1-score: 0.9466) and LSTM (accuracy: 0.9482, F1-score:
0.9482). Among traditional ML models, Random Forest achieved
the best results (accuracy and F1-score: 0.9173). The findings
suggest that RoBERTa is well-suited for applications requiring
high precision, while CNN-LSTM offers a robust alternative in
resource-constrained environments. Future research will focus on
hyperparameter tuning, and multimodal data analysis.
"Sentiment Analysis of Flipkart Product Reviews using Machine Learning, Deep Learning and Large Language Models", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.11, Issue 1, page no.a112-a117, January-2026, Available :http://www.ijrti.org/papers/IJRTI2601017.pdf
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ISSN:
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator