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ABSTRACT The advent of information and communication technology has led to the development of alternate channels/new methods of delivering goods and services, known as mobile service. The main objective of this study is to assess the challenges of online shopping among online customers in Asaba, Delta State. Questionnaire was used to measure the identified questions that pose challenge to online shopping. The data collected were analysed with factor analysis which reduced the questions to four components: consumer resources, security, network reliability, and privacy/confidentiality of operations. Results of the multiple regressions show that three of the four factors negatively effect and reduce the frequency with which consumers visit online shops. This study has some implications for online marketers and policy makers. Network security and reliability need to be addressed. Online marketers need to present attractive websites with well-structured information to delight online shoppers. Most of the respondents agree that online shopping makes shopping experience seamless. There is the need for sensitisation of potential customers on the safety and convenience of online shopping.
Keywords:
Key Words: Online Shopping, Online Shoppers, Information Communication Technology
Cite Article:
"Assessing Challenges to Online Shopping in Nigeria: A Study of Selected Online Shoppers in Asaba, Delta State.", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.2, Issue 6, page no.198 - 205, June-2017, Available :http://www.ijrti.org/papers/IJRTI1706040.pdf
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ISSN:
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator