 |
International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.14 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
|
Issue: December 2025
Volume 10 | Issue 12
Review Result and Publication of Paper within : 2-3 days
Click Here For more DetailsFor Authors
Forms / Download
Published Issue Details
Editorial Board
Other IMP Links
Facts & Figure
Impact Factor : 8.14
Issue per Year : 12
Volume Published : 10
Issue Published : 115
Article Submitted : 19445
Article Published : 8041
Total Authors : 21252
Total Reviewer : 769
Total Countries : 144
Indexing Partner
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
|
Published Paper Details
|
|
| Paper Title: | The Effect Of E-Services Implementation on Passport Delivery in Tanzania: Evidence from The Immigration Department of Dar Es Salaam |
| Authors Name: | Goodluck Edwin Msuya , Dr. Mzomwe Yahya Mazana , Dr. Yustina Liana |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_206531
|
| Published Paper Id: | IJRTI2510027 |
| Published In: | Volume 10 Issue 10, October-2025 |
| DOI: | |
| Abstract: | In recent years, governments have increasingly turned to digital platforms to improve the efficiency and accessibility of public service delivery. In Tanzania, the immigration department has adopted e-services as part of efforts to enhance the passport application and issuance process. However, electronic services undoubtedly have many problems in Tanzania. This study aimed to assess the effect of e-services implementation on passport delivery in Tanzania, focusing specifically on the immigration department in Dar es Salaam. The research was guided by three objectives: to examine the effect of the integrated service approach on passport delivery, to assess the impact of e-service processing speed, and to identify challenges affecting e-service implementation. A descriptive research design employing both qualitative and quantitative methods was adopted. Data were collected from 162 respondents using a five point Likert scale questionnaires and semi-structured interviews. Quantitative data were analysed using descriptive statistics and multiple linear regression, while qualitative data were examined through content analysis. The findings revealed that e-service integration enhanced efficiency and convenience, while faster processing improved timeliness and trust in the system. However, challenges such as digital illiteracy, poor internet connectivity, technical problems, and lack of clear service timelines hindered full realization of the benefits. Regression analysis indicated that the integrated service approach had a moderately positive and statistically significant effect on timely passport delivery, with an unstandardised coefficient (B) of 0.471. The combined factors explained over 80% of the variation in passport delivery timeliness. Based on these results, the study recommends strengthening system integration, investing in ICT infrastructure, improving digital literacy, establishing clear service timelines, enhancing government support, and developing inclusive digital platforms to optimize e-service delivery. Keywords: E-service, Passport Delivery, Immigration Department, Dar Es Salaam |
| Keywords: | |
| Cite Article: | "The Effect Of E-Services Implementation on Passport Delivery in Tanzania: Evidence from The Immigration Department of Dar Es Salaam", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 10, page no.a288-a307, October-2025, Available :http://www.ijrti.org/papers/IJRTI2510027.pdf |
| Downloads: | 000153 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
| Publication Details: |
Published Paper ID: IJRTI2510027
Registration ID:206531
Published In: Volume 10 Issue 10, October-2025
DOI (Digital Object Identifier):
Page No: a288-a307 Country: Dar es Salaam Ilala, Dar es Salaam Region, Tanzania, United Republic of Research Area: Computer Science & Technology Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2510027 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2510027 |
| Share Article: | |
|
Click Here to Download This Article |
|
| Article Preview | |
|
|
|
Major Indexing from www.ijrti.org
| Google Scholar | ResearcherID Thomson Reuters | Mendeley : reference manager | Academia.edu |
| arXiv.org : cornell university library | Research Gate | CiteSeerX | DOAJ : Directory of Open Access Journals |
| DRJI | Index Copernicus International | Scribd | DocStoc |
ISSN Details
 |
 |
|
ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
DOI (A digital object identifier)
| Providing A digital object identifier by DOI.ONE How to Get DOI? |
Conference
Open Access License Policy
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Important Details
Join RMS/Earn 300
WhatsApp
Click Here
Click Here
Indexing Partner |
|||
| Copyright © 2025 - All Rights Reserved - IJRTI | |||