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Internet banking is the trend of the day attracting the interest of banks, security buyers insurance companies, selling firms, brokering houses, and law makers. With the fast and tremendous growth in today’s technological world cashless banking is gaining importance. Digital Banking is a banking form attained via Digital platforms in place of all the paperwork like cheques, pay-in -slip, Demand drafts etc. In today’s modern world, no one likes a vast & lengthy system of which consumes more time in writing a cheque, standing and waiting in a long queue. Indian banks are trying to make our lifestyles easier. The improved use of web and smart phone, apps, cellular banking, net banking service, credit card, debit card and digital exchange are easy and additionally promote the customer for the faster payments and settlements. The government of India has taken a number of steps to promote and make use of the cashless transaction facilities among human beings. There is a lot of recognition and concession for advertising cashless transactions specifically by the authorities and economic establishments for supporting digital payments through cancelation of carrier charges, money discounts, reward points etc. At the same Government impose restriction on cash transactions to prevent and reduce the cash-based transactions.
Keywords:
Digtalisation, Banking, E- Services, Cashless Transaction, Digital Measures, Customer Perception
Cite Article:
"Literature Review on Perception of Customers on Digital Banking ", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.7, Issue 8, page no.1570 - 1576, August-2022, Available :http://www.ijrti.org/papers/IJRTI2208250.pdf
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000205406
ISSN:
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator