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India Post Payments Bank (IPPB), established in 2018 under the Department of Posts, has been one of India’s most ambitious experiments in combining state-driven financial inclusion with modern digital banking models. This paper examines IPPB’s financial performance from its inception to 2024, with emphasis on revenue generation, operational expenditure, profitability, customer adoption, and role in advancing financial inclusion. Using secondary data from RBI reports, IPPB annual statements, and government press releases, the study applies trend analysis, CAGR computation, and ratio analysis. The findings reveal that although IPPB reported persistent financial losses in its initial years due to high operational costs and social obligations, it achieved breakeven and modest profitability in FY 2023–24. The bank’s strength lies in its rural reach, Aadhaar-enabled digital platforms, and integration with government transfer schemes. However, challenges remain regarding regulatory constraints, sustainability, and competition from private fintech players. The study concludes that IPPB is a critical instrument for inclusive growth but requires policy flexibility, service diversification, and cost efficiency to remain financially sustainable.
Keywords:
India Post Payments Bank, financial inclusion, payments banks, profitability, digital banking, India
Cite Article:
"Financial Performance of India Post Payments Bank: An Analytical Study", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 4, page no.d253-d257, April-2025, Available :http://www.ijrti.org/papers/IJRTI2504327.pdf
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2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator