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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Volume 11 | Issue 3
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21686
Article Published : 8549
Total Authors : 22487
Total Reviewer : 811
Total Countries : 159
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| Paper Title: | Use of Generative Artificial Intelligence |
| Authors Name: | Omkar Chavan , Ritesh Uplaikar , Shrikrishna Balwante |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_202117
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| Published Paper Id: | IJRTI2505029 |
| Published In: | Volume 10 Issue 5, May-2025 |
| DOI: | https://doi.org/10.56975/ijrti.v10i5.202117 |
| Abstract: | We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15% on average, with substantial heterogeneity across workers. Less experienced and lower-skilled workers improve both the speed and quality of their output while the most experienced and highest-skilled workers see small gains in speed and small declines in quality. We also find evidence that AI assistance facilitates worker learning and improves English fluency, particularly among international agents. While AI systems improve with more training data, we find that the gains from AI adoption are largest for relatively rare problems, where human agents have less baseline training and experience. Finally, we provide evidence that AI assistance improves the experience of work along two key dimensions: customers are more Keywords:, Large Language Models, , Worker Productivity, Generative AI, Technology Adoption. |
| Keywords: | Large Language Models, Worker Productivity, Generative AI, Technology Adoption. |
| Cite Article: | "Use of Generative Artificial Intelligence", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 5, page no.a288-a306, May-2025, Available :http://www.ijrti.org/papers/IJRTI2505029.pdf |
| Downloads: | 000610 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2505029
Registration ID:202117
Published In: Volume 10 Issue 5, May-2025
DOI (Digital Object Identifier): https://doi.org/10.56975/ijrti.v10i5.202117
Page No: a288-a306 Country: Pune, Maharashtra, India Research Area: Science & Technology Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2505029 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2505029 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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