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International Journal for Research Trends and Innovation
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ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Impact Factor : 8.14
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| Paper Title: | Development of a Multi Lingual E-Commerce Chatbot For Real Time Customer Support Using AI and Machine Translation |
| Authors Name: | Kartik zade , Satya bisen , Aditya pathrabe , Anurag gupta , Pratik telkapalliwar |
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IJRTI_203729
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| Published Paper Id: | IJRTI2505158 |
| Published In: | Volume 10 Issue 5, May-2025 |
| DOI: | |
| Abstract: | In the modern digital era, the ability to provide efficient, personalized, and accessible customer service is crucial, especially in the e-commerce sector, where customer interaction is frequent and diverse. Chatbots, powered by Artificial Intelligence (AI) and Natural Language Processing (NLP), have become essential tools for enhancing customer support and engagement. This research presents the development of a multi-lingual e- commerce chatbot designed to handle customer inquiries in various languages in real-time, offering seamless support without requiring the user to manually switch languages. The chatbot utilizes the ChatterBot library for intelligent conversation management, coupled with the Google Translate API to enable dynamic language detection and translation. It is trained on a comprehensive set of e-commerce-specific questions and answers, ensuring its proficiency in addressing common queries related to products, services, order management, payment methods, and other customer support issues. The integration of these technologies allows the chatbot to interact with users in their preferred languages, automatically translating both the user input and the chatbot’s responses. Keywords: Chatbot, E-commerce, Multi-lingual Support, Natural Language Processing (NLP), Machine Learning, ChatterBot, Google Translate API, Artificial Intelligence (AI), Customer Support, Language Detection, Real-time Translation, Flask Web Framework, Conversational Agent, Customer Engagement, Intelligent Virtual Assistant, Cross-cultural Communication, Automation in Customer Service, Machine Translation, Personalized Assistance. |
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| Cite Article: | "Development of a Multi Lingual E-Commerce Chatbot For Real Time Customer Support Using AI and Machine Translation ", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 5, page no.b510-b513, May-2025, Available :http://www.ijrti.org/papers/IJRTI2505158.pdf |
| Downloads: | 000411 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2505158
Registration ID:203729
Published In: Volume 10 Issue 5, May-2025
DOI (Digital Object Identifier):
Page No: b510-b513 Country: Nagpur, Maharashtra , India Research Area: Engineering Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2505158 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2505158 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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