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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Impact Factor : 8.14
Issue per Year : 12
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Issue Published : 117
Article Submitted : 21016
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Total Authors : 22135
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| Paper Title: | The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality |
| Authors Name: | Kendrick BatcharO , Jules Castanas , Glen Christian Salvador , Jestone Palate |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_206385
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| Published Paper Id: | IJRTI2509140 |
| Published In: | Volume 10 Issue 10, October-2025 |
| DOI: | https://doi.org/10.56975/ijrti.v10i10.206385 |
| Abstract: | This research examines how smart queue management systems (SQMS) can improve customer flow and service quality in service-oriented industries. Using a quantitative comparative research design, the paper evaluates performance metrics—waiting times, throughput and customer satisfaction of pre- and post-SQMS implementation based on 30 frontline staff and customer respondents. SQMS controls the waiting and queues effectively much more, results suggest that it helps to lower queue sizes, wait time consistent and makes operations transparent through included features digital tokening, real-time status updates and queue analytics. According to user comments, satisfaction with the service has been rising since convenience and fairness improvement effects have outscored some technical problematic aspects such as system lag time and delicacy of interface. Insights from the study underscore the benefits of user-driven design and evolving iterative development, to inform enhancements such as mobile integration with staff dashboards. In general, this research contributes to the empirical evidence in favoring of taking SQMS as an effective mean for improving service performance and customer experiences across various industries. |
| Keywords: | Smart Queue Management System, Customer Flow, Service Quality, Digital Ticketing, Real-time Queue Updates, Queue Analytics, User Experience, Operational Efficiency, Customer Satisfaction, Human-Computer Interaction, Service Flow Management |
| Cite Article: | "The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 10, page no.b314-b324, October-2025, Available :http://www.ijrti.org/papers/IJRTI2509140.pdf |
| Downloads: | 000457 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2509140
Registration ID:206385
Published In: Volume 10 Issue 10, October-2025
DOI (Digital Object Identifier): https://doi.org/10.56975/ijrti.v10i10.206385
Page No: b314-b324 Country: Tupi, South Cotabato, Philippines Research Area: Science & Technology Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2509140 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2509140 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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