ISSN2456-3315
Impact Factor10.57
UGC CAREApproved
Low Cost₹599 / $45
CrossRefDOI
ESTD2016
Peer ReviewTransparent
AccessOpen
Submission: Always Open
Paper Title
The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality
Authors
Kendrick BatcharO , Jules Castanas , Glen Christian Salvador , Jestone Palate
Keywords
Smart Queue Management System, Customer Flow, Service Quality, Digital Ticketing, Real-time Queue Updates, Queue Analytics, User Experience, Operational Efficiency, Customer Satisfaction, Human-Computer Interaction, Service Flow Management
Abstract
This research examines how smart queue management systems (SQMS) can improve customer flow and service quality in service-oriented industries. Using a quantitative comparative research design, the paper evaluates performance metrics—waiting times, throughput and customer satisfaction of pre- and post-SQMS implementation based on 30 frontline staff and customer respondents. SQMS controls the waiting and queues effectively much more, results suggest that it helps to lower queue sizes, wait time consistent and makes operations transparent through included features digital tokening, real-time status updates and queue analytics. According to user comments, satisfaction with the service has been rising since convenience and fairness improvement effects have outscored some technical problematic aspects such as system lag time and delicacy of interface. Insights from the study underscore the benefits of user-driven design and evolving iterative development, to inform enhancements such as mobile integration with staff dashboards. In general, this research contributes to the empirical evidence in favoring of taking SQMS as an effective mean for improving service performance and customer experiences across various industries.
Full Paper, Downloads & Preview
How To Cite
Choose the style your journal or department asks for, then copy it. Every version below is generated from this paper's own record.
IJRTI — journal style
"The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality", IJRTI - International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2456-3315, Vol.10, Issue 10, page no.b314-b324, October-2025, Available :https://ijrti.org/papers/IJRTI2509140.pdf
APA — 7th edition
BatcharO, K., Castanas, J., Salvador, G. C., & Palate, J. (2025). The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality. International Journal for Research Trends and Innovation, 10(10), b314-b324. https://doi.org/10.56975/ijrti.v10i10.206385
MLA — 9th edition
BatcharO, Kendrick, et al. "The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality." International Journal for Research Trends and Innovation, vol. 10, no. 10, 2025, pp. b314-b324, https://doi.org/10.56975/ijrti.v10i10.206385.
Chicago — 17th, bibliography
BatcharO, Kendrick, et al. "The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality." International Journal for Research Trends and Innovation 10, no. 10 (2025): b314-b324. https://doi.org/10.56975/ijrti.v10i10.206385.
Harvard — author–date
BatcharO, K. et al. (2025) 'The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality', International Journal for Research Trends and Innovation, 10(10), pp. b314-b324. Available at: https://doi.org/10.56975/ijrti.v10i10.206385
IEEE — numbered reference
K. BatcharO, J. Castanas, G. C. Salvador and J. Palate, "The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality," IJRTI, vol. 10, no. 10, pp. b314-b324, Oct. 2025, doi: 10.56975/ijrti.v10i10.206385.
Vancouver — biomedical
BatcharO K, Castanas J, Salvador GC, Palate J. The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality. IJRTI. 2025 Oct;10(10):b314-b324. doi: 10.56975/ijrti.v10i10.206385
AMA — 11th edition
BatcharO K, Castanas J, Salvador GC, Palate J. The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality. IJRTI. 2025;10(10):b314-b324. doi:10.56975/ijrti.v10i10.206385
BibTeX — Zotero, Mendeley, LaTeX
@article{IJRTI2509140,
author = {Kendrick BatcharO and Jules Castanas and Glen Christian Salvador and Jestone Palate},
title = {The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality},
journal = {International Journal for Research Trends and Innovation},
volume = {10},
number = {10},
pages = {b314-b324},
year = {2025},
month = {October},
issn = {2456-3315},
doi = {10.56975/ijrti.v10i10.206385},
url = {https://doi.org/10.56975/ijrti.v10i10.206385}
}
RIS — EndNote, RefWorks
TY - JOUR
AU - BatcharO, Kendrick
AU - Castanas, Jules
AU - Salvador, Glen Christian
AU - Palate, Jestone
TI - The Role of Smart Queue Management Systems in Enhancing Customer Flow and Service Quality
T2 - International Journal for Research Trends and Innovation
JA - IJRTI
VL - 10
IS - 10
PY - 2025
SN - 2456-3315
DO - 10.56975/ijrti.v10i10.206385
UR - https://doi.org/10.56975/ijrti.v10i10.206385
SP - b314-b324
ER -
Issue
Volume 10 Issue 10,
October-2025
Pages : b314-b324
Other Publication Details
Paper Reg. ID
IJRTI_206385
Published Paper ID
IJRTI2509140
Downloads
205,842
Research Area
Science & Technology
Country
Tupi, South Cotabato, Philippines
Published
October 2025
Published Paper PDF
https://ijrti.org/papers/IJRTI2509140.pdf
Published Paper URL
https://ijrti.org/viewpaperforall.php?paper=IJRTI2509140
CrossRef DOI
https://doi.org/10.56975/ijrti.v10i10.206385
Check for updates. Crossmark shows whether this article has been corrected, updated or retracted since publication, and links to the current version of record.
About Publisher
International Journal for Research Trends and Innovation
Published by IJRTI (JW Publication)
2456-3315
ISSN
10.57
Impact Factor
2016
ESTD Year
Open
Access
Impact Factor 10.57 calculated by Google Scholar and Semantic Scholar.
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 10.57 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
UGC CARE Approved Journal — Transparent Peer-reviewed journal aligned with UGC’s 2025 suggestive parameters, with CrossRef DOI registration and Scopus Standard metadata on every published paper.
Licence
© 2025 — Authors hold the copyright of this article.
This work is licensed under a
Creative Commons Attribution 4.0 International License
and The Open Definition.
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0),
which permits unrestricted use, distribution and reproduction in any medium, provided the original author and source are credited.
Disclaimer:
The content, data and findings in this article are based on the authors’ research and have been
peer-reviewed for academic purposes only. Readers are advised to verify all information before practical
or commercial use. The journal and its editorial board are not liable for any errors, losses or
consequences arising from its use.
Declarations
Funding
No external funding was received for this study.
Conflict of Interest
The authors declare that they have no conflict of interest.
Acknowledgements
The authors would like to thank the reviewers and the editorial board of International Journal for Research Trends and Innovation for their careful reading and constructive comments, and all colleagues who supported the preparation of this manuscript.
