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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21504
Article Published : 8513
Total Authors : 22399
Total Reviewer : 805
Total Countries : 158
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| Paper Title: | Service Quality of Kainan sa Balsa in Bacoor,Cavite |
| Authors Name: | Crizel Terese S. Taleon , Leo Vincent V. Fabian , Vanessa M. Villanueva |
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| Author Reg. ID: |
IJRTI_182738
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| Published Paper Id: | IJRTI2206216 |
| Published In: | Volume 7 Issue 6, June-2022 |
| DOI: | |
| Abstract: | In the tourism and hospitality industry, studies based on internet textual data are progressively being used to get better consumer insights. Using content analysis of Google and Facebook reviews and matching them to SERVQUAL dimensions' positive and negative qualities. The study investigates the impact of service quality in restaurants in Bacoor, Cavite, and finds that no matter how appealing the restaurant Kainan sa Balsa is, it continues to earn negative feedback from customers. Findings have significant ramifications. One of the most basic needs of any human being is access to food. While there are many aspects of food safety and quality that can be regulated, governments must choose which ones to standardize. The respondents said that the place is well-known for its excellent food and service. Assurement of staff abilities and communication with customers is the second. There are many satisfied customers that enjoy the cuisine and service at this establishment. Place and atmosphere are the third category. According to the results, the restaurant has a wonderful atmosphere. Fourth, the ability to feel compassion. Servers are described as nice and helpful in this section of the experience by respondents. The fifth quality to look for is responsiveness or speed. Some customers thought the restaurant had quick service, while others thought it was inexpensive but offered delayed service. |
| Keywords: | Online reviews, Service quality, restaurants, SERVQUAL |
| Cite Article: | "Service Quality of Kainan sa Balsa in Bacoor,Cavite", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.7, Issue 6, page no.1442 - 1467, June-2022, Available :http://www.ijrti.org/papers/IJRTI2206216.pdf |
| Downloads: | 000205336 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2206216
Registration ID:182738
Published In: Volume 7 Issue 6, June-2022
DOI (Digital Object Identifier):
Page No: 1442 - 1467 Country: Bacoor City, Cavite, Philippines Research Area: Other Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2206216 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2206216 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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