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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Volume 11 | Issue 3
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21664
Article Published : 8541
Total Authors : 22459
Total Reviewer : 811
Total Countries : 159
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| Paper Title: | The Impact of Total Quality Management Practices on Employee Performance: Evidence from Kenya's National Registration Bureau |
| Authors Name: | Sarah njoki Njoroge , Eliud Obere |
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| Author Reg. ID: |
IJRTI_204570
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| Published Paper Id: | IJRTI2506029 |
| Published In: | Volume 10 Issue 6, June-2025 |
| DOI: | |
| Abstract: | This research explores the effect of Total Quality Management (TQM) practices on employee performance at the National Registration Bureau (NRB) in Kenya. It identifies four important TQM practices: leadership, employee empowerment, training, and continuous improvement. The study finds that all four TQM practices have a positive effect on employee performance, with continuous improvement being the strongest, followed by training, employee empowerment, and leadership. Based on a regression analysis, TQM practices explain 64% of the variance in employee performance. The study reinforces the need for government entities to adopt TQM practices to improve service delivery, efficiency, and employee motivation. It also suggests areas for further improvement, such as effectiveness in leadership and innovation adoption. The study recommends that organizations develop a culture of continuous improvement, invest in employee training, and make staff empowerment a priority to improve employee performance in public service. |
| Keywords: | Total Quality Management (TQM), Employee Performance, Leadership and Empowerment, Training and Development, Continuous Improvement |
| Cite Article: | "The Impact of Total Quality Management Practices on Employee Performance: Evidence from Kenya's National Registration Bureau", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 6, page no.a289-a303, June-2025, Available :http://www.ijrti.org/papers/IJRTI2506029.pdf |
| Downloads: | 000511 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2506029
Registration ID:204570
Published In: Volume 10 Issue 6, June-2025
DOI (Digital Object Identifier):
Page No: a289-a303 Country: Nairobi, kenya, Kenya Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2506029 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2506029 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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